Why Business Process Outsourcing should be included in DepED's Curriculum

The Philippine outsourcing sector has been steadily picking up momentum over the past years. As of time, it seems to have reached a tipping point where the Filipinos are engaged in this business as part of day-to-day sustenance. It caters to the needs of people in terms of telecommunication and other sort of information to come by. Philippines will be known as the service capital of the world not only because of our language proficiency but because of our innate talents that make us world class.


Despite the economic problems that the Philippines are facing, it is unavoidable still that it encounters another problem. The nation itself faces the impact of notions and problems. It is the problem or notion that it can handle only call center and low-risk services work. Indeed, inbound customer services account for about two-thirds of the US$6.8 million in professional services the Philippines exported last year. Although the government has expressed confidence and interest in expanding beyond voice-related services, the method or strategy could be more focused than it is at present. They are seeking more prospects, building up the infrastructure and spreading the industry throughout the country, but most people think they could position the IT industry better when selling the proposition. Now a day, outsourcing companies are hiring medical graduates, online teachers, Engineers and Architecture as Steal Detailer of US building plans, IT professionals, accountants, online lawyers, marketing professionals, fine arts graduates, online technicians, copy writers and even secretarial graduates are now working in Outbound call center as agent who prepared document reports, appointment setting, travel and meeting scheduling and customer search generation.

IT support services companies in the Philippines, for example, could search for a niche serving mid-market corporations in the global market. That's not to say the Filipino BPO market has been stagnant. We expect more jobs to come, more employments to come, not just today but beyond the times of occupations, work sustenance and existence. Just a few years ago, the BPO industry employed just 4,000 people. Today, 100 times as many people work in the industry, making the Philippines the second largest low-cost BPO destination in the world. The objective of industry leaders is to see 1 million Filipinos working in IT and business process outsourcing by 2010 so the Philippines can have expected 10 percent of the total global services market.

The people in academe specially the Department of Education and Commission of Education should spearheaded the development of professionals that will lead to the dream of every Outsourcing companies in the Philippines. That is world's number 1 business service provider through offshore outsourcing.

The Filipinos pray to God always that outsourcing business never ceases. It must not stop today and must continue beyond the times of prolific sustenance.
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